Refund and return policies for Tanzania safari companies are generally strict due to advance payments required for national park fees, lodges, and vehicle logistics. While specific terms vary by operator, the following standard industry practices apply for 2025:
Standard Cancellation & Refund Schedules
Most companies use a tiered refund system based on how many days before departure the cancellation occurs:
  1. 60+ Days Before Departure: Usually eligible for a full refund, though many companies retain a non-refundable deposit (typically 15%–30%) or a fixed administrative fee (e.g., $200).
  2. 30–59 Days Before Departure: Typically a 50% to 75% refund of the total safari cost.
  3. 15–29 Days Before Departure: Often only a 25% to 50% refund is available. Less than 14 Days Before Departure: Most operators offer no refund (100% cancellation fee) as park fees and accommodations are fully committed by this stage.
Common Non-Refundable Items
  1. Government & Park Fees: Once paid to the Tanzania National Parks Authority (TANAPA), these are typically non-refundable.
  2. Gorilla or Chimpanzee Permits: These are strictly non-refundable and non- transferable.
  3. Transaction Fees: Bank transfer costs, credit card surcharges, and currency conversion fees are the responsibility of the client.
  4. Third-Party Services: Flights and specific luxury lodges often have separate, more rigid cancellation policies that the safari company must follow.
Company-Initiated Cancellations
  1. Force Majeure: If a company cancels due to "unforeseen circumstances" (e.g., natural disasters, political instability), they may offer a full refund or a travel credit valid for 12 months.
  2. Operational Failures: If a company cancels for internal reasons (e.g., failing to reach minimum group numbers), they are generally required to provide a 100% refund.
Key Recommendations for Travelers
  1. Written Requests: All cancellations must be submitted in writing (email) to be legally effective; the date of the email serves as the official cancellation date.
  2. Travel Insurance: It is highly recommended (and sometimes mandatory) to purchase comprehensive trip cancellation insurance to recover costs for medical emergencies or personal reasons.